Since January 1, 2004, all organizations collecting, using or disclosing personal information in Canada in the course of commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA“) and any applicable “substantially similar” provincial legislation. These obligations extend to all staff at‚ Tilbury Manor Long-Term Care.
In addition, as a health care management company, we have professional, legal and ethical obligations to keep confidential the information we receive under all applicable provincial legislation.
Consent to Our Collection, Use and Disclosure of Personal Information
We may also use your personal information so that we may communicate with you about recent developments in the health care, keep you abreast of Tilbury Manor Long-Term Care news and invite you to our company events.
To provide these services, we may need to ask you directly to provide, among other things, your name, mailing address, postal code, email address and phone number.
Withdrawal of Consent
You may withdraw your consent to our collection, use and disclosure of your personal information at any time, subject to legal and/or contractual restrictions and upon reasonable notice. However your withdrawal of consent to our collection, use and disclosure of your personal information may affect our ability to provide management, health care advice and/or services to you, your company or organization.
You can ask us not to send e-mail marketing communications to you by advising us in writing at TMadmin@universalcareinc.ca. If you prefer not to be contacted by other means, such as by regular mail or by phone, please provide those instructions to the team member with whom you are dealing with, or to our Privacy Officer, whose contact information is provided below.
What information do we collect automatically?
Like most other organizations, we may monitor traffic patterns, site usage and related site information. Our website server will automatically collect IP addresses, and we may use a browser feature called a “cookie” to optimize your visit to our website. You may set your browser to turn cookies off during your use of any website and, in any event, when you close your browser the cookie is deleted. We do not link your IP address or cookies to other personally identifiable information.
By accessing and browsing our website, you agree that we may collect, use and disclose any personal information collected about you through our website as described in this Policy.
Disclosure of personal information
Tilbury Manor Long-Term Care may disclose your personal information in the following circumstances:
1. Law enforcement and Legal Disclosure:Tilbury Manor Long-Term Care may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information.
2. Disclosure to Authorized Persons:Your personal information may be disclosed to you or to a person whom you have granted a power of attorney.
How is your personal information secured and protected?
To help protect the confidentiality of your personal information, Tilbury Manor Long-Term Care employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of Internet technologies, security and privacy risks cannot be eliminated and Tilbury Manor Long-Term Care cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.
Emails you send us are not necessarily secure when they are transmitted to us. If your communication is sensitive, or includes confidential information you may want to provide it by post or via the telephone instead.
Other web sites
This Site may contain links to other Web sites or Internet resources. When you click on those links you are contacting another Web site or Internet resource that may collect information about you voluntarily or through cookies or other technologies. Tilbury Manor Long-Term Care has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information. You should review the privacy policies of those other Web sites and Internet resources to understand how they collect and use information.
Accuracy of Your Personal Information
It is important that the personal information that we have on file be accurate and up-to-date. If, during the course of business relationship, any of your personal information changes, please inform us so that we can make any necessary changes. We may also ask you from time to time whether your personal information is up-to-date.
Access to your Personal Information
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your access may be limited or denied. If your request for access is denied, Tilbury Manor Long-Term Care‚ will notify you in writing of the reason for the denial.
To request access or to amend your personal information, please contact the team member with whom you normally correspond with or write to our Privacy Officer at the address located on this website. Tilbury Manor Long-Term Care will respond within 30 days of receipt of your written request.
Tilbury Manor Long-Term Care will respond to inquiries about its policies and practices relating to its handling of your personal information. Inquiries should be directed to Tilbury Manor Long-Term Care Privacy Officer using the contact information below. Tilbury Manor Long-Term Care will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is found to be justified, we will take appropriate measures to resolve it, including, if necessary, amending this Policy and its procedures.
Tilbury Manor Long-Term Care
This Policy may be changed from time to time at Tilbury Manor Long-Term Care’s sole discretion and without any liability or prior notice to you or any other person. Changes may be necessary to accommodate technology or legal developments.